Frequently Asked Questions

Everything you need to know about your LØCI experience

What materials are LØCI sneakers made from?

Our sneakers are crafted using premium vegan materials, including recycled ocean plastics, bamboo, cork, and natural rubber, ensuring high-quality fashion with a lower environmental footprint.

How long does shipping take?

Standard domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on the destination and customs processing.

What is your return policy?

We offer a 30-day return policy for all unworn items in their original packaging. Please visit our returns portal to initiate a request and receive a prepaid shipping label.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location.

How do I find the right size?

Our sneakers generally fit true to size. We recommend checking our detailed Size Guide available on each product page, which includes measurements in CM and Inches for accuracy.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay, as well as buy-now-pay-later options like Klarna and Afterpay.